KYC Policy

Know Your Customer verification helps SaveDost and its regulated service providers confirm a user’s identity, prevent fraud, meet legal obligations, and provide eligible financial or digital services safely.

• When a service is subject to identity or regulatory checks.
• When transaction activity requires additional verification.
• When information appears incomplete, inconsistent, or potentially unauthorized.
• When a bank, insurer, lender, payment network, or government service requires verification.

• Full name, date of birth, address, mobile number, and email address.
• Government-issued identification and proof of address.
• PAN, Aadhaar-based verification, photograph, or live verification where legally permitted and required.
• Additional eligibility or income documents for specific financial products.

• Provide genuine, complete, and current information.
• Submit only documents belonging to you or that you are authorized to provide.
• Keep OTPs and account credentials private.
• Inform support when verified information changes.
• Cooperate with lawful reverification requests.

Submitted information may be checked against authorized databases or shared with the regulated provider responsible for the selected service. Verification time varies based on document quality, provider systems, and additional checks.

SaveDost may pause, restrict, or decline access to a service when required information is missing, cannot be verified, appears fraudulent, or does not satisfy the relevant provider’s eligibility rules.

KYC information is used for verification, fraud prevention, service delivery, legal compliance, and support. Reasonable technical and organizational safeguards are used, and access is limited to authorized purposes.

Verification records may be retained for the period required by applicable law, regulatory directions, contractual obligations, fraud prevention, and dispute resolution. Data is deleted or anonymized when retention is no longer required, subject to legal obligations.

Users may request correction of inaccurate personal information or ask questions about its use by contacting support. Some records cannot be changed or deleted while a legal retention obligation applies.

For help, email support@savedost.in. Never send OTPs, passwords, or payment PINs to anyone.