Cancellation and Refund Policy

This policy explains when a user may request a refund for a payment made through SaveDost. It applies to supported recharges, bill payments, bookings, applications, and other digital or financial services.

• Payment was deducted but the transaction failed and was not automatically reversed.
• The same transaction was charged more than once.
• The service provider confirms that the requested service was not delivered.
• SaveDost or the provider approves a refund after investigating a verified technical error.

• A recharge, bill payment, or other real-time service was completed successfully.
• The user entered an incorrect mobile number, account number, biller, beneficiary, or amount.
• An application or service was rejected because the user did not meet third-party eligibility requirements.
• A disclosed processing, convenience, or service fee has already been incurred.
• The request falls outside the applicable provider’s cancellation or refund period.

Email support@savedost.in and provide the registered mobile number, transaction ID, date, amount, service type, and a clear explanation of the issue. Additional proof may be requested when needed for verification.

SaveDost will review internal records and may seek confirmation from the payment gateway, bank, biller, or service provider. Acknowledgement is generally provided within 24–48 business hours, although final verification may take longer when a third party is involved.

An approved refund is normally returned to the original payment method. Processing commonly takes 5–10 business days after approval, but the user’s bank or payment provider may require additional time to post the credit.

A pending status does not mean that a transaction has failed. Users should not make the same payment again until the original status is confirmed. Pending cases may be automatically completed or reversed after reconciliation.

A request may be cancelled only before it is submitted to or accepted by the relevant provider. Successfully processed real-time services generally cannot be cancelled or reversed.

If a refund is delayed beyond the communicated timeline, contact support with the original case reference. Users should contact SaveDost before initiating a bank chargeback so the transaction can first be investigated through the normal resolution process.